Career Highlights

Read recommendations from my colleagues to learn more about how I show up as a teammate and leader.

Read a high-level review of a few past projects to see what I can bring to your organization.

Referral Highlights

"I worked with Angeleen for 10+ years as she developed her career and expertise in Customer Experience.

She is skilled at dissecting the customer journey and identifying areas of opportunity within the customer experience.

Not only is she capable of finding room for improvement, she understands how to collaborate with other teams who have a stake in the customer journey and integrate their preferences and priorities in order to pull together a well-defined and well-rounded plan representing the interest of disparate teams."

Jason D. / VP of Customer Operations

Alexa Young, CA

Work Highlights

Award Winning Strategy

● Created an innovative social support strategy in partnership with the marketing team at Alarm.com, resulting in the company earning the “Stellar Service Award” for exceptional social support from Security, Sales, and Integration magazine.

Innovative CX Measurement

● Collaborated with data scientists to develop the Subscriber Sentiment Score, an internal CX metric that considered factors such as security dealers' average customer account age, product adoption, and support contact rates.

Collaborative Improvements

● Developed and implemented a comprehensive product adoption program at Alarm.com, resulting in a 15% increase in subscriber participation rates.

● Increased enrollment rates for a new D2C mobility insurance product at Asurion by collaborating with the Marketing and Product teams.